As the team prepare to take a couple of days holiday, we got the chance to reflect on a crazy year for everyone. When we launched My Auto Shop in January, we certainly didn’t predict how the last 12 months would unfold, however we’re really stoked to be able to ride the roller coaster with all of you.
A huge thanks to everyone who took a chance on our new business; our workshops who helped us learn the ropes and helped steer us in the right direction, our drivers who provided feedback and put customers first, and to all of you, who trusted us to take care of your cars. You’re all legends!
Here are a few fun stats from our first year in business:
We hope everyone has a safe holiday and look forward to seeing you all in the new year.
Customers around NZ are now able to get the easy benefits of booking online, with transparent pricing and easy pick up & drop off options, at their local AA Auto Centre. Simply jump on the My Auto Shop website, enter your car details and look for the AA Auto Centre near you.
You can get the same exceptional AA service that Kiwis have known and loved for over 25 years, now with the convenience of tailored pricing, AfterPay and E-Scooter powered pick up and drop off services, so you don’t need to leave the front door.
My Auto Shop founder Andy Bowie is excited to be able to extend our selection of workshops to include the quality of the AA Auto Centres. “We’ve been focused on creating an easier way for Kiwis to be able to look after their cars since January and now have a platform that truely does just that. Providing customers the option of heading to the likes of the AA is a fantastic addition”
With E-commerce trends accelerating and online purchasing further exaggerated by the effects of COVID-19, the AA GM of Motoring, Jonathan Sergel acknowledged how important it is to innovate, especially in a traditional industry such as auto-repair “The AA strives to deliver value to customers and members. Being able to offer things like pick up and drop off and Afterpay through My Auto Shop, at a time when customers need it most, is exciting for us.”
And it gets even better! The AA has a Spring Service discount running, so if you enter the promocode SPRINGSERVICE, you can get a further $20 off a Comprehensive Service. Valid for bookings before 5pm 16th October.
We are starting with 4 AA Auto Centres around the country:
The well-being of My Auto Shop’s customers is one of our top priorities. As we move into Level 3, we are continuing with our pick and drop off service for your cars, and want to make sure you know the important steps guided by the Ministry of Health that our drivers are taking to keep yourself safe during pick up and drop offs.
Please maintain Social distancing:
The delivery and pick-ups will be contactless. Practice social distancing by remaining 2m away from any driver partner you interact with as they pick up your car. Our driver partners will always be using PPE equipment including; face mask, gloves, disposable seat covers, disinfectant spray and wipes.
When a driver partner comes to pick up/drop off your car:
Please remove any items from your car that you need prior to the pick up.
A driver will use gloves, a mask and a disposable seat cover when they are travelling between your pick up location and the mechanic.
The signature requirement to confirm the car exchange on the driver app has been removed so you no longer have to give a signature on our driver partner’s mobile device.
Exchange keys with the driver by placing them on a surface, and give the driver adequate space to enter the car safely.
If you require to contact the driver, their details are within the app.
If you are feeling unwell prior to your car’s pick up or drop off, contact us as soon as possible at 09 887 8713
We understand how important it is to keep you and our drivers safe while carrying out pickups and drop offs of your vehicle. We want to make sure your car is getting the love it needs during this uneasy time, and want to ensure that safety is a top priority while doing so.
Despite Auckland’s sudden plunge back into alert level 3, we’re keen to make sure we keep moving forward. As the My Auto Shop mechanics are all still operating with contactless measures in place, we’ve got the perfect solution to get your car in their workshop, without having to leave your front door.
Whilst you’re working from home, or don’t need to do the school run, now is the perfect time to get your car it’s WoF, Service or any other repairs you’ve been putting off. Simply head to www.myautoshop.co.nz, select what work your car needs, click “Pick up my car” & choose your favourite local mechanic to get scheduled in.
You’ll see the normal pick up fee waived on checkout, happy days!
How does contactless servicing work at a mechanic?
How does contactless Pick Up work with My Auto Shop Drivers?
The well-being of My Auto Shop’s customers is one of our top priorities. As we move into Level 3, we are offering our pick and drop off service FREE for your car, and want to make sure you know the important steps guided by the Ministry of Health that our drivers are taking to keep yourself safe. Such as contactless interactions, sanitising vehicles with disinfectant, using disposable seat covers and other PPE. Click here to read the all the details.
We look forward to getting your car ready to go once we drop down levels further.
At the start of January, a new service dubbed the ‘UberEats for car repairs’ launched quietly in Auckland. Just as they were gaining momentum, things quickly hit a wall as COVID-19 arrived on our shores. Since lockdown, they’ve grown quickly to a network of over 100 workshops around NZ, and they’ve just arrived in Hamilton.
Finding a mechanic you can trust is hard. When visiting one, you often find yourself asking questions that are near impossible to find the answer to; “What’s that part they’re talking about?”, “Does my car really need it?”, “Should it actually cost that much?!”
My Auto Shop endeavors to solve that problem and has now launched in Hamilton, making it easier to access the best MTA approved mechanics in the Waikato. Ex-Uber Exec & founder Andy Bowie says, “We’re like the AirBnB for car repairs. You can see tailored prices for your vehicle from the best local garages all on a map. You can filter by proximity, speciality and rating to find the best one for you, then book online in a couple of minutes.” In an industry that has notoriously lacked transparency and trust, this puts some control back in the customers hands. “Customers now have New Zealand’s best mechanics at their fingertips.”
They work exclusively with MTA approved garages and now have a nationwide network mechanics onboard already.
Hamilton customers get to make the best choice for them.
When a customer enters their vehicle type and what work they need on our website, we show them the best local workshops in their area to complete their job. They can filter by rating, specialty & location to see prices from local workshops like Collins Automotive on Quentin Drive and SD European in Te Rapa.
“We’ve been working closely with the MTA to open up the service to Kiwi’s all over the country. We now have close to 10 Hamilton workshops signed up & vetted, and are working to strengthen coverage in some of the gaps we have.”
You can see all the information about the garage on a profile page on the website, including rating, years operating, number of employees and garage specialities. Here are some of their Hamilton garages that are looking to help people of the Waikato keep their cars running.
The My Auto Shop service offering currently includes different levels of car service, WoFs, pre-purchase inspections, wheel alignments and diagnostics, with tyres, windscreen repairs and more technical jobs en route. “We want to be the first point of call for all things related to car maintenance, and we think we have a fun, friendly, customer-orientated way of doing that, which has historically been lacking in the automotive industry”.
Andy is a bundle of energy, often seen bouncing from task to task and struggling to sit still. He is the guy building the business, brand and relationships whilst trying not to get distracted by the surf, snow or wind report!
Tell us a little about yourself.
Hi, I’m Andy. I was raised in Auckland, before heading off to chase winters all over the world, throwing myself off jumps and down half-pipes. Whilst I’m now back in the city (and able to get a tan again), the enthusiasm for trying something new, and a little crazy, hasn’t disappeared. I’m an ‘off the chart’ extrovert who loves meeting and working with new people. Please say hi!
Why did you start My Auto Shop?
After spending close to 5 years building some pretty cool global companies, I felt it was time to try it myself. I was looking at a bunch of different industries and quickly realised that vehicle maintenance was stuck in the past. It felt like the right time to bring it into the future. You can read more about that journey here.
What were you doing before this?
After chasing winters around the world competing and running my own coaching businesses, I moved back to Auckland. There I spent time in couple of sales roles with Frontside Media and Facebook, before becoming one of the team to start Uber in NZ. I held roles in marketing and operations in both NZ and Singapore at Uber, then finally as Country Manager for Uber Eats New Zealand until October 2019.
What does your weekend normally look like?
Other than trying to grow My Auto Shop further, I’ll be found out on my little yacht sailing, under a rally car that I built with my Dad, or trying to hunt some waves or powder, depending on the season.
Tell us something fascinating about yourself?
I once crossed the US/Mexico border 3 times in 1 hour whilst on a surf trip in what turned out to be a stolen car (that we found out after we bought it!)
We love the team that work alongside us to move your car from home, work or wherever you choose, to our garages to get some love. Our driver-partners come from all walks of life and have their own stories, so we thought you might like to get to know a few of them:
What’s your name: Cameron Brown
Whereabouts do you live? Glendowie, Auckland.
Why do you drive with My Auto Shop? My Auto Shop allows me to make quick and easy cash at times that suit me. The app has been well thought out and the drivers are also well looked after.
What were you doing before this? During the university holidays, I have been managing a Christmas tree business. Aside from managing the business, my job doubled as a driver delivering and removing trees all around Auckland.
What does your weekend normally look like? When I’m not working, you will find me at the golf course, watching the NBA and/or enjoying a cold beverage.
Tell us something fascinating about yourself? I am a student at the University of Otago where I study majors in Economics and Finance. While based in Otago, I enjoy exploring all the South Island has to offer from picturesque walks to skiing.
We will keep introducing more drivers, so when they arrive to pick up your car, it will be a familiar face.
We want to introduce a few of our great people working hard to get My Auto Shop off the ground. First cab off the rank is Sasha:
Sasha is the king of hustle and communication. He is often juggling many balls effortlessly, with a phone in one hand and keyboard in the other. He makes sure our drivers, customers and garages all know what happening everyday. Fortunately, being an engineer, he is able to bring method to the madness.
Tell us a little about yourself.
Hey there! I’m Sasha, a Mechanical Engineering Student at the University of Auckland. While born in raised in Auckland, New Zealand, I come from a Russian and American background. Currently I am learning to speak Russian to connect more with my heritage.
What interests you about this industry?
Getting involved in a business like My Auto Shop has always been a dream of mine. I want to solve real problems for real people and to build great products with great teams, so I can have a real positive impact on the world, one interaction at a time. I am an enthusiastic learner who has a deep interest and a passion for emerging technology.
What do you do at My Auto Shop?
I wear many hats and help the wheels go round. I run the operations behind the scenes, ensuring everything runs smoothly for all aspects of the business. You can find me behind the desk, phone in hand organizing logistics and operations to ensure everyone knows what they are doing.
What were you doing before this?
Still as a student, I was spending majority of my time spread between studying and sports. I currently am, and still studying Mechanical Engineering at the University of Auckland. Throughout the year, I have tried my hand in various start-up competitions such as Velocity Entrepreneurship to help feed my interests.
What does your weekend normally look like?
Behind a camera snapping photos or behind a piano, playing baseball, and having good times with my mates. Exploring Auckland and its wonderful scenic are also common.
Have you ever felt that feeling of anxiety when you take your car to your local mechanic to get an annual service but know deep down, it won’t be as straightforward as it says on the board?
Then, you get the call in the middle of the day, saying your car needs new suspension bushes, a transmission flush, new brake rotors AND it will cost over $800. You quickly ask yourself 3 questions which you really don’t know the answer to:
What are all these things?
Do I really need them?
Should it really cost that much?
Hi, my name’s Andy. I recently started My Auto Shop, to take that sinking stomach and confused feelings out of car maintenance.
Kiwi’s love their cars. We have the 3rd highest vehicles per capita in the world and rely on them completely due to limited public transport infrastructure. However, our car fleet in NZ is actually pretty old, with the average age being 14 years, which is 4 years older than our neighbours in Australia.
However the car maintenance industry in NZ is an incredibly fragmented place that hasn’t evolved much in the last 20–40 years. With over 4600 independent garages around the country, offering different services at different costs, consumers have so much noise to navigate and no way to tell what information is credible.
What’s more, the information gap is growing. As cars get more complex and generations become less mechanically minded, customers are not in the driver’s seat when managing these transactions. Unfortunately, this has been taken advantage of by some mechanics and customers are now worried about being ‘taken for a ride’.
A recent survey in the UK found that:
23% of people felt ripped off by the price they were quoted when they last visited a car mechanic;
23% also felt stressed out by the experience and 25% were even nervous about entering a garage;
45% had no idea how much common car repairs should cost.
However it seems that NZ may have more trouble, with a recent survey finding that 73% of younger generations are worried about mechanics ripping them off, compared to only 42% of baby boomers.
Introducing My Auto Shop.
My Auto Shop is here to take the pain and confusion out of car maintenance. Our new business model solves for trust and convenience when servicing your car in a way not seen before in NZ, and only feasible now thanks to recent technological advances.
Firstly, bridging the trust gap:
My Auto Shop provides you a fixed, tailored price for your car, based on the time it takes to complete that job and the retail parts cost specific to your car. Our MTA approved, carefully selected partner-garages are the ones to complete the job to a high standard. If they find anything outside of the stipulated work that needs to be done, they get in touch with us to arrange the next steps. We then validate the job and quote against fair market rates, before confirming with the customer, so they can be sure they are getting only what needs to be done, at the right price.
Secondly, making it easy and affordable to customers:
We have a fantastic group of driver-partners, whom thanks to the recent advancements in E-scooter technology, are able to get around Auckland efficiently, moving cars from customer’s home, work or elsewhere, to garages, and back again. My Auto Shop uses internationally developed, best in class dispatch technology to manage all the moving parts each day, and give customers full transparency through the experience. We will share more thoughts in coming weeks on how we are tackling some of the tricky one-way trip problems too. Watch this space!
So who are we?
The founder, Andy Bowie, was most recently was the Country Manager for Uber Eats in NZ, growing the food delivery business rapidly in the last 2 years across NZ. Previously to this, Andy worked in the Uber business both in its early days in NZ and across South East Asia. Prior to Uber, Andy held roles in media companies Facebook and Frontside.
You can see a recent interview on Switch TV with Andy, talking through the logic behind My Auto Shop, as well as some of the hard challenges, HERE.
So where can you find us?
We have launched in inner Auckland, but plan to be expanding quickly to the big centers in NZ by the end of the year.
We want to reinvent the way you manage your car, by ensuring that you receive a convenient service, that you can trust. Because your car’s worth it.