The ‘new’ My Auto Shop

NZ’s best mechanics at your fingertips: A new, nationwide My Auto Shop, driven by customer feedback. 

After pressing pause on the business for the last 6 weeks, the team has been heads down building the new version of My Auto Shop. We’re excited to come out of lockdown with a refreshed model of business that now covers all of NZ!

Since launching in January we have learnt a lot about the automotive industry. We completed hundreds of pickup and drop offs, managed many repairs on all kinds of vehicles and spoke with all of our customers to see what they valued most. When COVID-19 hit, it gave us the opportunity to step back and have a good look at the business and check we were working on the right things. 

Something that was overwhelmingly important to our customers was transparency  around the people who are working on their car, including prices and capabilities. And we think that’s going to be even more important in a post-covid world where money is a little tighter. Therefore, instead of being the ‘UberEats for car repairs’, we have shifted to be more like AirBnB. You can now see tailored prices for your vehicle from the best local garages side by side on a map. You can filter by proximity, speciality and rating to find the best one for you, then book online in a couple of minutes. NZ’s best mechanics at your fingertips. Because safety remains critically important to us, all of our garages remain MTA approved workshops.

We’ve also spent time talking with workshops all over the country to now have nationwide coverage. From Morrinsville & Napier, all the way down to Winton & Invercargill you can now use My Auto Shop for your car repairs. We have worked closely with the MTA through this time to ensure we have the best workshops for your car. There are now over 60 workshops signed up & vetted on the platform, and we are working to strengthen coverage in some of the gaps. You can see all the information about the garage on a profile page on the website, including rating, years operating, number of employees and garage specialities.

Our service offering has also expanded, to now include a couple of different levels of car service, WoFs, pre-purchase inspections, wheel alignments and diagnostics, with tyres, windscreen repairs and more technical jobs en route. Keep your eyes peeled as these are added in the coming weeks to cover all your car needs.

We are excited to tackle the rest of this year and deepen our fun, friendly, customer orientated way of working in an industry which has historically been lacking. Please come and check it out, even just for a look!

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